00 EUR as a Withdrawal fee. In most cases, disputes need to be filed within 60 days. 3. Chargeback Reason Code 62—Counterfeit fraud pertains to the EMV liability shift. . Chargeback amount is equal to or less than the exceeded limited /authorised amount. The network hasn't wholly disallowed some old codes. While you obviously don’t want customers to cancel their service, a cancelation is far better than a chargeback. The great piece of news for the merchant is that the pre-compliance dispute doesn’t influence the chargeback ratio. VCR Dispute Reason Code 10. The shorthand description is “Late Presentment. A few other common reason codes for Visa include late presentment; non-receipt of cash from ATM; invalid data; EMV liability shift non-counterfeit fraud; no authorization; canceled merchandise and fraud related to stolen cards on the card recovery bulletin. Once you submit the documentation to Wave, our Disputes Resolution Team will work on the case, and submit the required information to the bank on your behalf. Visa Chargeback Reason Codes; MasterCard. When you receive a dispute, a reason code will be assigned by the bank who issued the customer’s card. The assigned chargeback reason code outlines why a customer submitted the dispute. Your comprehensive guide to chargeback reason codes, transaction modifiers, time limits, and compelling evidence for the four major card. What is the chargeback reason code? The reason code is an alphanumeric 2 to 4-digit code provided by the issuing bank that identifies the reason for the dispute. The merchandise was as described or was not defective. There are 151 chargeback reason codes across the four. There are a number of chargeback reason codes that are dedicated specifically to transaction errors. For example, American Express has more than a dozen retrieval request reason codes while Discover only has four. 1=1010, 10. S. For example, suppose a cardholder filed a case about an order processing issue, and you disputed the chargeback. The card issuer assigns it a chargeback reason code, a simple alphanumeric code to describe the reason for the chargeback. Each of the major card brands, including Visa, Mastercard, and others, have their own system of reason codes. This chargeback reason code is also referred to as “Point-of-Interaction” Errors. Approval Rating. Blog Read helpful tips, industry insights, and articles to create the most effective chargeback management strategy. The ECI value tells you what to do next in a 3DS transaction — proceed, reject the purchase, or try again. The following chargeback reason codes are related to EMV: Visa: 10. To win a chargeback dispute as a merchant, you must have evidence that is compelling enough to persuade the cardholder’s bank to reevaluate the case. prenotification of chargeback, depending on the chargeback reason code, to the agency requesting additional documentation to properly dispute and remedy the chargeback. . On xx/xx/xxxx, we received a chargeback under the reason code 11. Discover uses unique codes to explain those reasons to merchants. Chargeback. Each response needs to be unique. The list of chargeback reason codes in this article is organized by card brand and type of dispute. These may impact the dispute time limits. Ready to see how Chargeback Gurus can help your business with chargebacks and fraud?Schedule a demo with us here: are many diff. This extra step can be frustrating for Card Members and lead to lost sales. Step #2 | Report the Scam to PayPal. Also, just like American Express, Discover functions as both a card network and an. Every chargeback comes with a reason code. Either the acquiring or issuing bank could initiate the chargeback. Reason Codes Category 4: Processing Errors. Together, we serve some 45,000. Reason Code 98). Most acquiring banks put a timeframe on when customers can initiate a chargeback for a purchase. About American Express chargeback reason codes. An invalid chargeback is defined as an unnecessary or non-compliant payment dispute — a chargeback that shouldn’t have happened. It’s typical to see fraud chargebacks roll in 2-3 months after the initial charges took place. That suggests that in the times when merchants. About American Express chargeback reason codes. Common Point of Purchase: Data stolen from a merchant’s system is used to make fraudulent transactions. Visa Claims Resolution is a Visa-specific platform that seeks to declutter and streamline the consumer dispute and chargeback resolution process. 18167 US Highway 19 N Clearwater, FL 33764 877. 2=1020 etc. However, the 30 day waiting period can be waived if you’ve. Here’s how your store can prevent and deal with chargebacks. 5%. With the implementation of Visa Claims Resolution, reason code 98 eventually became obsolete. Most acquiring banks put a timeframe on when customers can initiate a chargeback for a purchase. ” This code indicates that the cardholder claims the merchant processed a recurring billing transaction after they had submitted a cancellation request or. This code applies when valid authorization for a transaction was required but not obtained, and the merchant processed the transaction anyway. Which is meant to know the reason for the dispute. We used 3DS to authenticate this purchase and obtained AVS and CVV match codes at authorization (page 2). There are plenty of reasons as to why this would happen, hence the many. A chargeback is the reversal of a sale transaction that arises from a processing technicality, a customer dispute or fraudulent activity. Shopify Payments Chargeback Reason Code #5: Product Not Delivered. How you respond is determined by the chargeback reason code: Embed This Graphic. You could also end up submitting the wrong evidence, which will cost you time, money, and standing with the bank. Chargeback Reason Codes The Visa chargeback reason codes system underwent a major overhaul in April 2018 as part of their new Visa Claims Resolution (VCR) initiative. A reason code is an alphanumeric string of text an issuing bank attaches to a chargeback dispute to explain its cause. Each chargeback comes with a code that designates the reason it was filed. Additional data from Mastercard shows that global chargeback volume reached 615 million in 2021. First, after a cardholder contacts the bank to inquire about a transaction, the bank uses VROL to pull detailed transaction information. Assemble Your Evidence. “Visa has 28 different reason codes. Be sure to communicate with the customer and their bank professionally and courteously. Code 10. For a complete list of all Visa reason codes, as well as the reason codes for other card networks, check out our complete chargeback reason code guide. 4. Mastercard Chargeback Reason Codes. If the customer’s story matches. 6). You win, but a second dispute is filed: The issuer has the right to file a second chargeback for the same transaction. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. The deadline for a Chase Bank customer to dispute a transaction is 60 days. Chargeback prevention strategies vary based on the reason for the. . [2] JUSTT. While there are many chargeback reason codes, all chargebacks fall into one of three categories:The chargeback period, or the time limit for filing a chargeback, depends on the card scheme and the chargeback reason code. What are chargeback reason codes? Issuers send chargebacks to the merchant’s acquiring bank with a reason code to communicate what caused it. The customer is claiming that this purchase was not authorized. A customer payment dispute, more commonly called a “chargeback,” happens when a cardholder disputes (challenges) a payment card transaction and asks the card-issuing bank to reverse it. These codes are established by the payment brands to categorize the incoming dispute requests by reason. 2: No Authorization Legacy Code: 71. Let’s say you got a Visa chargeback with reason code 13. The first two digits indicate what category the reason code falls under: 10 for Fraud, 11 for Authorization, 12 for Processing Errors, and 13 for Customer Disputes. And according to The True Cost of Fraud report by LexisNexis, businesses end up paying $3. The codes for each card brand are listed below along with the recommended documentation to provide. In these situations, a merchant’s billing descriptor is simply not recognized by the customer. Visa chargeback codes are broken up into four categories: Fraudulent activity; Authorization issues; Processing errors; Customer disputes; Fraudulent activity Therefore, the issuer may submit a chargeback for a Payment Transaction using the message reason code 4842 before the 30-calendar day presentment time frame normally required for this message reason code. M10 Vehicle Rental – Capital Damages. Visa, MasterCard, and American Express all list compelling evidence by reason code. We’ve all been there as an eCommerce owner: you excitedly ship out a $1,500 order to a customer, and then a few weeks later you’re notified that the customer has opened a chargeback dispute. “American Express Chargeback Reason Codes | Sift”. The major card networks have unique reason code systems, and banks use separate tools. ACH return codes are a type of shorthand for specific information concerning the return, much like the card decline codes or dispute reason codes used by credit card networks. 14 (+0. While there are many chargeback reason codes, all chargebacks fall into one of three categories: The chargeback period, or the time limit for filing a chargeback, depends on the card scheme and the chargeback reason code. By evaluating the accompanying chargeback back reason code, you can pinpoint the problem and adjust your operations to avoid future chargebacks for the same reason. Specifically, these updates only pertain to transactions that are charged back after Oct. Mastercard Chargeback Reason Code 73: Duplicate Transaction. “American Express Chargeback Reason Codes | Sift”. The specific reason for the decline shouldn’t be reported to the customer. This may include: Transaction receipts; Merchant credentials; Customer authorizationReason Code North-America: Canada and United States of America; Reason Code: All other countries; Fraud. 15% - the number of chargebacks initiated by cardholders due to retailers shipping the wrong product. Not remembering the original purchase. Prevention strategy: Implement EMV chip card technology to reduce the risk of fraudulent card-present transactions. You’ll put that reason code, the transaction amount and authorization number, and state that the. Try Shopify free for 3 days, no credit card required. Eventually the existing chargeback reason codes won't be used and will be removed from this guide. If the dispute is deemed valid, the bank or credit union proceeds to issue a chargeback to the merchant. Inform your acquirer of the date that the credit was issued. Most Common Chargeback Reason Codes #3: Order Significantly Not as Described. Also, Ethoca Alerts only notify you of chargebacks that occur within the alert. 1 EMV Liability Shift 10. instead of chargeback reason codes Chapter 3—Dual Message System Chargebacks, Overview, Chargeback Message Reason Codes, First Chargeback: MTI 1442 Removed all references to chargeback message reason code 4802—Requested/Required Information Illegible or Missing as announced in Global Security Bulletin No. Chapter 6 Pre-Arbitration and Arbitration Case Filing-For Chargebacks Initiated On or After 17 July 2020 > Time Frames and Requirements > Dual Message System Pre-Arbitration andThe chargeback reason code. 196In most cases, you will have 20-45 days in which to respond to a chargeback. This code applies when a cardholder claims to have returned merchandise or cancelled services, but the credit did not appear on the cardholder’s monthly. So, if a customer files an Amex chargeback, the company has good reason to side with their customer over the merchant. Under reason code 85, the minimum transaction amount required to initiate chargeback should be at least $25. There are also specific return time frames, which can differ. 98. Download this sample Chargeback Rebuttal Letter. 1 EMV Liability Shift 10. 6: Duplicate processing/Paid by other means. Chargeback reason codes can change with new information. What Are Chargeback Reason Codes? Chargeback reason codes identify the general reason behind a chargeback. Reason Code 11. Field name: reasonCode. It can range from 60 to 120 days from the billing date. In simple terms, Mastercard Chargeback Reason Code 4859 — No Show/Addendum/ATM Dispute refers to situations where a customer claims the services purchased from a merchant were not fulfilled. The cardholder wins: The bank upholds the chargeback, and the funds are not returned to your account. 18167 US Highway 19 N Clearwater, FL 33764 877. Step 2: Find your case. These codes are notoriously inaccurate; in fact, first-party fraud is predicated on reason codes being inaccurate. reason codes. In simple terms, an Electronic Commerce Indicator (ECI) is basically a 3-D Secure response code. UA02 Fraud – Card Not Present Transaction. A dispute often has a reason code associated with it. Visa Chargeback Reason Codes Reason Code: Category: Description: 30: Non-Receipt of Goods or Services: Services Not Provided or Merchandise Not Received: 41: Cancelled/Returned by Cardholder: Canceled Recurring Transaction: 53:. These reason codes indicate disputes that occur as a result of inaction or wrong action on either party’s part (merchant or cardholder). For more information on these and other updates, check out our complete chargeback reason. Please see the below “cheat sheet” for the new 4 byte reason codes. 00 in chargebacks. Terms and conditions. Visa groups its chargeback codes into four main categories—fraud, authorization, processing errors, and customer disputes. 4853 – Cardholder Dispute – Digital Goods Purchase of $25 or Less. Unauthorized returns (R05, R07, R10, R29, R51): 0. Here the cardholder is claiming that you were supposed to provide them with a refund, but no credit has been applied to their account. 4. WEX began issuing chip cards in Q4, 2020. Step 4: Card Network Collects Dispute Information. For each claim, you must craft your representment to suit the reason code under which the bank filed the chargeback. ) A no-nonsense summary of evidence that proves transaction is legit. There is no one-size-fits-all when fighting chargebacks. Each chargeback reason code has specific rules and documentation requirements. . 31. It was originally just one facet of legacy reason code 81. ; Resources. As we touched on earlier, chargebacks can happen due to technical errors. 4 to this dispute, indicating the purchase was fraudulent in a card-not-present environment. 4 Updated Discover chapter for April (2012) Enhancements Chapter 2 1. Chargeback reason codes will usually provide specific information about what kind of evidence is needed to get the chargeback reversed. These symbols stand for reasons why a financial institution may file a credit card chargeback from their client’s name. Now, compliance cases go through Visa Resolve Online (VROL). processed the transaction correctly. Required Authorization Not Obtained. Mastercard Chargeback Reason Code 71: Disputed Amount. You can learn more about each one by visiting the Mastercard Chargeback Guide. When you do the math, you are looking at a $5,000 penalty per month, along with a chargeback fee of $15-$30 per chargeback, and all the other associated costs. Non Matching Account Number. Credit card chargeback reason code: Type: Varchar; Unique: No; Blanks: Yes; Max length: 64 characters; Unique identifier which distinguishes the nature/reason of credit card chargeback reported. 2 chargeback if you override a declined, referral, or pickup authorization message, but process the transaction anyway. This information should be based on the Visa chargeback reason codes assigned to the case. Protect cardholder data. Learn more about Mastercard chargeback reason codes. A chargeback filed due to buyer’s remorse is a prime case of friendly fraud; a situation where a customer side-steps a return policy in order to gain an illegitimate refund. Here are some steps you can take to handle chargeback requests: 1. Chargeback reason code 12. Each card. At this stage,. Understanding these codes can help merchants understand why chargebacks are being filed and how to prevent them in the future. Depending on the reason for the chargeback, your evidence needs to prove you: verified the identity of the shopper. The most comprehensive guide to chargeback reason codes. Automate Tasks & Streamline Processes Let Midigator remove complexities and improve the efficiency of your chargeback management strategy. This reason code is used when the cardholder claims that their card was used fraudulently without their permission. Chargeback reason codes are alphanumeric codes established by the major card networks that indicate the reason a chargeback was filed. They may also have requirements that must be met in order for a transaction to be eligible for coverage, such as delivery confirmation. 4860 Credit Not Processed. The terminal action codes are in Table 122 of the 4. There are several types of chargeback reason codes that can be used, including the following: 1. This code applies when either the transaction was processed using an incorrect account number, or the transaction itself was not authorized. Chargeback Reason Codes Retrieval Reason Codes 78 Int'l only Service Violation Code Discover 4541 AP 4586 AW 4755 RG 4553 RM 8002 RN2 Altered Amount Non-Receipt of Goods or Services0Cardholder Disputes Quality of Goods or Services MasterCard;45 Days from the central processing date of the transaction120 Days from the central processing. 3. The first thing you should do when you receive a chargeback notification is to check the reason code that the card issuer assigns to the dispute. 0 and its benefits; Difference between current and. 5, and all aspects of chargeback reason codes, with proprietary. Once you receive this notification, you have 11 days to submit a response. If the dispute is successful, funds are taken from your merchant account and a strike is made. First Chargeback failed: Reason Code 4837 not allowed under “issuer auths, they own” chargeback rules: 100001: 400: INVALID_REQUEST:Here is an overview of how the general chargeback process works with most major processors (we’ll get into how Square does it down below) Step 1: A purchase occurs. Customers cannot dispute pending credit card transactions; they have to wait for it to actually post to their account before they can initiate a dispute. Depending on the specific situation, Mastercard will match authorization response to one of the following merchant advice codes: Mastercard Response Code. FR4 Immediate Chargeback Program. The Stakes: Ignoring reason codes can lead you to confuse valid chargebacks for problematic ones. Specify the invoice date and net due date that you want the system to assign to chargebacks. ; Resources. 15, 2021. Fight; Prevent;. Our family of fintech professionals includes more than 400 members across North America, Europe, and Asia. Here’s a look at the reason codes for the same scenario from the major credit card companies: Visa: Reason Code 30 Services not provided or merchandise not received. 3. Reason code 98 was a code used for pre-compliance chargebacks before the implementation of the Visa Dispute Resolution system. Breakdown your chargeback data by some of the variables you collected in step #2: marketing source, product type, issuer BIN, customer’s country, reason code, price, billing cycle, and lag time (amount of time between the transaction and the dispute). The agency must provide this documentation to Vantiv (via mail, fax, online/scanning) within 30 calendar days after the report date on the Visa/MasterCard. Visa chargeback reason code 75 is filed as an honest mistake. On that note, below are some vendor missteps that could result in Visa reason code 13. 11. Reasons a customer may initiate a chargeback include: Ordering a product and not receiving it. Each card network has their own set of chargeback policies and reason codes, and they frequently change them. 3 is part of an updated and expanded revision of the legacy codes that indicated fraud, codes which were phased out under the Visa Claims Resolution initiative. . 99. A chargeback can happen when a customer initiates a transaction dispute. Chargebacks911 offers the most comprehensive chargeback management system available, backed by the industry's only performance-based ROI guarantee. Approval Rating. 1003 - Transaction Supporting Document (TSD) needed. The card network then notifies the merchant’s acquiring bank about the chargeback and passes along all the collected information. Chargeback time frames - A specific period during which a chargeback can be raised. Click below to request a free demonstration, and we’ll create a customized report showing exactly how much ROI you can expect. Category. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. Accessed November 22, 2022. Most Common Chargeback Reason Codes #3: Order Significantly Not as Described. Despite being the smallest of the four major credit card companies, the list of Discover chargeback reason codes is extensive. Overall returns (all codes): 15%. Chargeback Reason Codes List for Mastercard Chargeback Code Chargeback Reason 4801 Requested Transaction Data Not Received 4802 Requested / Required Information Illegible or Missing 4807 Warning Bulletin File 4808 Requested / Required Authorisation Not Obtained 4812 Account Number Not on File 4831. Fraud (10)& Authorization (11)A chargeback occurs when a customer disputes a charge from your business on their credit or debit card. 3 applies when a cardholder claims a charge—made in a card-present environment—was. FR2 Fraud Full Recourse Program. MASTERCARD 98 Good Faith Collection Other NO YES MASTERCARD 99 Pre-Compliance Other NO YES Chargeback Reason Codes Page 2 of 5. Reason code 53 is typically used when a cardholder received merchandise or service that was defective, damaged, or not as described, while reason code 85 is used when credit was not processed to the cardholder's account. Each chargeback has a chargeback reason code assigned to it, which is a two-digit number that corresponds to the reason the customer is disputing the charge. The first thing you should do when you receive a chargeback notification is to check the reason code that the card issuer assigns to the dispute. 2 EMV Liability Shift. 3: Goods or services were not received: C08: RG: 4855: 13. 9808 info@chargebacks911. Chargeback representment succeeds when you can present your rebuttal concisely and substantiate. Depending on the reason code, supporting documentation may include: Copies of the order confirmation, invoice, or receipt; Proof of. In most cases, though, cardholders have 120 days after the original purchase date to dispute the charge. 98%. It depends on the chargeback reason code associated with the dispute. ”. What stands out about the Discover reason codes list, though, is most of the codes are alphabetically-noted rather than numeric. 11/03/15 Updated these MasterCard. Mastercard Chargeback Reason Code 70: Chip Liability Shift. 4853 – Cardholder Dispute – Goods or Services Not Provided. But, merchants should be aware that, eventually, everyone will be required to use the new designations. Chargeback reason codes are codes used to categorize the reason for the dispute. Values are: Blank: Use the draft G/L date. #4 step: The issuer assigns a chargeback reason code. 195 Acquirer Use of Message Reason Code 7627-No MAC Provided. If you're contesting a chargeback, you'll need solid evidence. Pre- Compliance Chargebacks & Reason Code 98 Explained Chargeback Gurus 773 subscribers Subscribe Share 459 views 2 years ago Ready to see how. Post Views: 841. 9808 [email protected] immediately identifies a chargeback as being the result of first-party misuse. 1. 4808 Authorization-Related Chargeback. United States. The situation grows more tenuous when you realize most of those chargebacks were likely the result of friendly fraud. The terminal action codes are in Table 122 of the 4. The aim of CE 3. What are chargeback reason codes? Issuers send chargebacks to the merchant’s acquiring bank with a reason code to communicate what caused it. Responding to a chargeback request. 1, "Compelling Evidence for goods/services not4846 — Incorrect Currency Code. This will be referenced in the chargeback notice you received. Depending upon the class, a retailer will have a swift way to offer evidence supporting the claim. Merchants who receive a chargeback for a transaction placed with an American Express card may encounter reason code FR2, which indicates an unauthorized charge that the cardholder does not believe they should be responsible for paying. 634. e above 0. High Level Visa Chargeback Dispute Flow. Receiving a damaged product. . When a customer who's enrolled with 3-D Secure from their bank initiates a purchase, the tool will deploy during the checkout. Here are some chargeback reason codes by card type. Check with the issuing banks to determine what time limits may apply to you. Merchants who believe they have received an invalid chargeback under reason code 13. Section5. 4. 11. MDR also retired reason code 4840 – Fraudulent Processing of Transactions. The merchant did not receive any returned merchandise. M49 Vehicle Rental – Theft or Loss of Use. 1? Visa chargeback reason code 12. Issuing banks follow standard rules to validate a chargeback and then associate it with a specific reason code according to the evidence that was provided. We also included the reason code descriptions and an indication of when the allowable time frame begins. prenotification of chargeback, depending on the chargeback reason code, to the agency requesting additional documentation to properly dispute and remedy the chargeback. “Credit Card Chargebacks – A Merchant’s Guide“. For example, some reason codes offer cardholders over a year to file. Attachment A: Copy of the customer's transaction on xx/xx/xxxx using a credit card ending in XXXX. However, they don’t address the reason why that chargeback was issued in the first place. 4 is an updated version of legacy reason code 77, which was phased out under the Visa Claims Resolution initiative. The issuing bank assigns each case a code according to the consumer’s claim, and the merchant must adhere to the time limits for that specific code. 4% of all transactions worldwide are made with EMV chip cards, which has led to a precipitous drop in card-present fraud. Which is meant to know the reason for the dispute. Reason Code 53 chargeback can be re-presented in one of the following circumstances: chargeback is invalid or a credit was processed. Standard Threshold: Reaching a chargeback ratio of 0. The exact time frame will vary based on factors such as the reason code or the card network. A08 Authorization Approval Expired. It's essential to respond within the. This chargeback occurs when merchants do not adequately provide currency information. A Product Not Delivered chargeback means the customer believes they did not receive the goods or services they purchased. Chargeback management describes all of the ways in which merchants can deal with fraud and disputes that result in payment reversals. 4 Other Fraud Card Absent. The key is finding the right partner. Processing Errors involve chargeback and disputes revolving around processing issues, late presentment, credit processed as charge, invalid card numbers, no show errors, incorrect charge amounts. 4812 Account Number Not On File. This list was generated 5/4/2022. These companies can also handle the entire representment process. The most common reason for chargebacks (30%) is that the purchase was made with a stolen card. In general, most retrieval requests are issued to merchants for one of the following reasons: The cardholder wants information for his or her records. Chapter 2 1. A02 No Valid Authorization. Identity theft and account breaches in which the merchant is the victim, for example, fall under reason codes 01, 02, and 14. Retrieval request regulations vary significantly from one card brand to another. Goods / Services Damaged or Defective. The standard chargeback process involves eight steps: Retrieval request: The card-issuing bank requests that the acquiring bank provide additional information for a given transaction. What is a chargeback? March 10, 2023. If you leave this processing. American Express is incentivized to keep their customers happy. Not recognizing your billing descriptor on a statement. 2 – EMV Liability Shift Non-Counterfeit Fraud 10. Please note that each card network (MasterCard, VISA, American Express, etc. The good news is that most of these invalid claims are disputable by the merchant. AT Authorization Noncompliance. Faxing and Mailing Agencies: There is a violation of a Visa or MasterCard rule, for which there is no chargeback reason code. 60 due to merchandise, fees, overhead, and other sources of loss. Response to retrieval request: Based on the information provided, the acquiring and issuing banks resolve the dispute, if possible. most common reason codes for recurring merchants include: 7. (98) Credit Card. 4 spec (Section 8. This scenario applies when the arbitration was raised by either the. There are tricks you might use to circumvent an undesirable authorization message, such as not requesting authorization at all, or making multiple attempts on a declined card. If you receive a chargeback under Reason Code 85, you will need to provide evidence that the credit was processed in order to dispute the chargeback. 7. Spot these types of chargebacks using the below reason codes. Nevertheless, you must respond to the chargeback based on the given code. In order to fight a chargeback effectively, however, you'll need to know the reason code. 4 applies to eCommerce, whereas code 10. Use pre-sale fraud detection service providers that can help verify the cardholder’s identity, detect potential criminal activity, and reduce the risk of accepting unauthorized transaction. Adventures In AI. A chargeback happens when a customer requests for a transaction to be reversed. 1: Use the corresponding dates from the invoice. Reason Code Reason Code North-America Reason Description; 4540: F29: Card Not Present (fraud). Only by researching the disputed transaction and examining the true facts of the situation can you tell whether a chargeback is legitimate or not. 'luhfw fruuhvsrqghqfh wr wkh dssursuldwh hpdlo edvhg xsrq wkh uhdvrq frgh ri wkh lvvxh olvwhg ehorz <rx pd frpelqh lvvxhv iru gliihuhqw uhdvrq frghv lq wkh vdph fruuhvsrqghqfh rqo li wkh hpdlo ghvwlqdwlrq lv wkh vdph <rx pd. -0. For each reason code, a definition is When you receive a dispute, a reason code will be assigned by the bank who issued the customer’s card. UA05 Fraud – Chip Counterfeit Transaction. And the best way to win a chargeback dispute is to stop a. You may know that every dispute you receive is attached to a chargeback reason code. Here’s how your store can prevent and deal with chargebacks. Understanding these codes can help merchants understand why chargebacks are being filed and how to prevent them in the future. The chargeback filing period for cardholders is usually 120 days. Chargeback Reason Code. The following chargeback reason codes are related to EMV: Visa: 10. By entering your email, you agree to receive marketing emails from Shopify. At Visa they used to receive reason code 98. Every of the major card brands, the inclusion of Visa, MasterCard, and others, has its acknowledged system of reason codes.